Frequently Asked Questions
Frequently Asked Questions
General
Our studio is located in Wantirna, only 30 minutes drive from Melbourne CBD. Just exit at Canterbury Road from Eastlink and the studio is only a few minutes away. The studio is also easily accessible from either Maroondah Highway in Ringwood or Burwood Highway in Vermont South. Where is your studio located ?
Depending on our schedule, it will generally take 2 to 3 weeks to process and retouch the photos to our professional standard before they are ready for viewing. How long will it be before I see the photos ?
You are welcome to bring along light food and non-alcoholic drinks to the studio. Water is provided for all sessions to ensure you are hydrated. For longer sessions (eg, newborn), we also provide light refreshments as we recognise it can be a long session.Is food and drinks for family members allowed in your studio ?
Although we have regular promotions and special offers, there is no set date or frequency for when promotions will be on. We suggest you bookmark our promotions page and/or subscribe to our mailing list to be notified of any upcoming promotions.How often do you have specials or run promotions ?
You can redeem your gift voucher by contacting us via email and quote the voucher no which is usually located in the top left corner of the voucher. How do I redeem a Vivera Studio gift voucher that I have received or won ?
General
Our studio is located in Wantirna, only 30 minutes drive from Melbourne CBD. Just exit at Canterbury Road from Eastlink and the studio is only a few minutes away. The studio is also easily accessible from either Maroondah Highway in Ringwood or Burwood Highway in Vermont South. Where is your studio located ?
Depending on our schedule, it will generally take 2 to 3 weeks to process and retouch the photos to our professional standard before they are ready for viewing. How long will it be before I see the photos ?
You are welcome to bring along light food and non-alcoholic drinks to the studio. Water is provided for all sessions to ensure you are hydrated. For longer sessions (eg, newborn), we also provide light refreshments as we recognise it can be a long session.Is food and drinks for family members allowed in your studio ?
Although we have regular promotions and special offers, there is no set date or frequency for when promotions will be on. We suggest you bookmark our promotions page and/or subscribe to our mailing list to be notified of any upcoming promotions.How often do you have specials or run promotions ?
You can redeem your gift voucher by contacting us via email and quote the voucher no which is usually located in the top left corner of the voucher. How do I redeem a Vivera Studio gift voucher that I have received or won ?
About Session
What is included in the session fee ?
This depends on the type of session. For a newborn session, we allow more time (2-4 hrs) to cater for feeding and settling time. For other sessions, 1-2 hrs is the usual duration. How long is a typical session ?
Between 50 and 100 images are usually captured during a typical session. For sessions that involve many family members, we may capture more (100 and 150 images). How many images are captured during a typical session ?
Once the session is finished, we will book you in for a viewing session anywhere between 2 and 4 weeks later depending on our availability. During the viewing session, you will have an opportunity to view a selection of professionally edited images from your session. You can then select the images to include in your chosen package and purchase any additional products or upgrades. We have an extensive range of sample print products that you can view and include as add-ons in your package. What happens after the session is over ?
About Session
What is included in the session fee ?
This depends on the type of session. For a newborn session, we allow more time (2-4 hrs) to cater for feeding and settling time. For other sessions, 1-2 hrs is the usual duration. How long is a typical session ?
Between 50 and 100 images are usually captured during a typical session. For sessions that involve many family members, we may capture more (100 and 150 images). How many images are captured during a typical session ?
Once the session is finished, we will book you in for a viewing session anywhere between 2 and 4 weeks later depending on our availability. During the viewing session, you will have an opportunity to view a selection of professionally edited images from your session. You can then select the images to include in your chosen package and purchase any additional products or upgrades. We have an extensive range of sample print products that you can view and include as add-ons in your package. What happens after the session is over ?
How to Book
You can make a booking enquiry either via the contact form, via email or contact us directly on 0418 988 141. We will check our availability and advise via email if the booking can be made. If you choose to proceed and pay the booking fee, the booking will then be confirmed. How do I book a session ?
How to Book
You can make a booking enquiry either via the contact form, via email or contact us directly on 0418 988 141. We will check our availability and advise via email if the booking can be made. If you choose to proceed and pay the booking fee, the booking will then be confirmed. How do I book a session ?
Payment and Refund Terms
We accept cash, bank transfer or credit card (VISA/Mastercard) via PayPal. There is a small surcharge of 3% for PayPal payments to cover admin costs. What payment methods do you accept ?
Bank transfers can be made to the following account Account Name: Vivera Studio BSB: 083004 Account Number: 589838390 What are your bank account details if I choose to pay via bank transfer ?
Although we don't offer a refund on the booking fee, we can provide a credit to be used towards another booking. We do require you to give us at least 48 hrs notice prior to the booking date, otherwise the booking fee will be forfeited. Is the booking fee refundable if I cancel the booking ?
Payment and Refund Terms
We accept cash, bank transfer or credit card (VISA/Mastercard) via PayPal. There is a small surcharge of 3% for PayPal payments to cover admin costs. What payment methods do you accept ?
Bank transfers can be made to the following account Account Name: Vivera Studio BSB: 083004 Account Number: 589838390 What are your bank account details if I choose to pay via bank transfer ?
Although we don't offer a refund on the booking fee, we can provide a credit to be used towards another booking. We do require you to give us at least 48 hrs notice prior to the booking date, otherwise the booking fee will be forfeited. Is the booking fee refundable if I cancel the booking ?
Maternity Session
Once your booking is confirmed, we will send you a password which you can use to access the client resources area of our website. From there you will be able to download a questionnaire which includes details to assist with your preparation. Should you have any queries relating to session that is not already covered in the guide, please feel free to contact us either via email or phone prior to the session. How should I prepare for a maternity session ?
Around week 35 is the ideal time, but anywhere between week 32 and 36 is also fine. When is the best time to book in for a maternity session ?
Maternity Session
Once your booking is confirmed, we will send you a password which you can use to access the client resources area of our website. From there you will be able to download a questionnaire which includes details to assist with your preparation. Should you have any queries relating to session that is not already covered in the guide, please feel free to contact us either via email or phone prior to the session. How should I prepare for a maternity session ?
Around week 35 is the ideal time, but anywhere between week 32 and 36 is also fine. When is the best time to book in for a maternity session ?
Newborn Session
On the day of the shoot, make sure the baby doesn’t have any tight socks or clothes on. This is to avoid imprints on the skin in the photos. Detailed information about preparing for a newborn session is included in the questionnaire. You can download the questionnaire from the client resources section of our website once your booking is confirmed. How should I prepare for a newborn session ?
We suggest you enquire about the newborn session well in advance of your expected due date. This is to ensure we can put in a tentative booking for you within the recommended period and avoid disappointment as we get can booked out in advance. Best time for a newborn session is within the first two weeks (between day 8 and 14). This is when the baby is still sleepy and curly. When is the best time to book in a newborn session ?
Contact us immediately via phone (0418 988 141 or 0417 570 348) if the baby is ill or very unsettled the day before the session so we can reschedule it. Failure to do this may result in a $150 surcharge if the session proceeds and needs to be terminated early on the day because baby is unwell. My baby has suddenly fallen ill or very unsettled prior to a booked session. What do I do ?
Newborns are still sleeping a lot at this age and that’s okay for the shoot, because they can be easier to work with. On the other hand, even when newborns are awake and looking around they can’t focus and can look cross-eyed at times in the photos. Usually you get a little bit of awake time and sleep during a session, so don’t fret and let babies do what they do. Should my newborn be awake or asleep for the session ?
Very few babies are born on the dates they are due. The best you can do is pre-book a tentative date with us long before your due date. Then put us on your call list so after the baby is born, we can firm up a date and time. It’s very important that you let us know when your new baby arrives (within the first few days, if possible) so we can maximize our flexibility with the shoot. How do you schedule a session since a baby's arrival is unpredictable ?
Detailed information about clothing and colours are included in the questionnaire which you can download from the client resources section of our website. We recommend you dress in something casual and comfortable and remember to bring some extra clothing in case of accidents. How should mum and dad dress ?
We prefer to shoot babies nude, because their bare skin brings more emotion to the pictures. However, your baby can be photographed either way; it all depends on your personal preference. How should I dress my baby ?
Some babies get it, some don't and there are several theories as to why, but some say it's simply allergies. The best thing to do is schedule the session before they turn 2 weeks old. Once they start developing acne, it will be visible in the colour photos. We can usually remove it with some light retouching so don't be overly concerned. What if my baby has acne ?
Newborn Session
On the day of the shoot, make sure the baby doesn’t have any tight socks or clothes on. This is to avoid imprints on the skin in the photos. Detailed information about preparing for a newborn session is included in the questionnaire. You can download the questionnaire from the client resources section of our website once your booking is confirmed. How should I prepare for a newborn session ?
We suggest you enquire about the newborn session well in advance of your expected due date. This is to ensure we can put in a tentative booking for you within the recommended period and avoid disappointment as we get can booked out in advance. Best time for a newborn session is within the first two weeks (between day 8 and 14). This is when the baby is still sleepy and curly. When is the best time to book in a newborn session ?
Contact us immediately via phone (0418 988 141 or 0417 570 348) if the baby is ill or very unsettled the day before the session so we can reschedule it. Failure to do this may result in a $150 surcharge if the session proceeds and needs to be terminated early on the day because baby is unwell. My baby has suddenly fallen ill or very unsettled prior to a booked session. What do I do ?
Newborns are still sleeping a lot at this age and that’s okay for the shoot, because they can be easier to work with. On the other hand, even when newborns are awake and looking around they can’t focus and can look cross-eyed at times in the photos. Usually you get a little bit of awake time and sleep during a session, so don’t fret and let babies do what they do. Should my newborn be awake or asleep for the session ?
Very few babies are born on the dates they are due. The best you can do is pre-book a tentative date with us long before your due date. Then put us on your call list so after the baby is born, we can firm up a date and time. It’s very important that you let us know when your new baby arrives (within the first few days, if possible) so we can maximize our flexibility with the shoot. How do you schedule a session since a baby's arrival is unpredictable ?
Detailed information about clothing and colours are included in the questionnaire which you can download from the client resources section of our website. We recommend you dress in something casual and comfortable and remember to bring some extra clothing in case of accidents. How should mum and dad dress ?
We prefer to shoot babies nude, because their bare skin brings more emotion to the pictures. However, your baby can be photographed either way; it all depends on your personal preference. How should I dress my baby ?
Some babies get it, some don't and there are several theories as to why, but some say it's simply allergies. The best thing to do is schedule the session before they turn 2 weeks old. Once they start developing acne, it will be visible in the colour photos. We can usually remove it with some light retouching so don't be overly concerned. What if my baby has acne ?
Baby Session
Detailed information about preparation for a baby session is included in the questionnaire which you can download from the client resources section of our website. On the day of the session, make sure the baby doesn't have any tight socks or clothes on. This is to avoid imprints on the skin in the photos. How should I prepare for a baby session ?
Dress casual and comfortable, but keep in mind that you don't want to wear clothes that contrast too much with the baby's clothes. So if your baby is wearing light colors you should do the same; the same goes with dark colors or pastels too. Your choice of slacks, skirts or jeans isn't as important, as we're not shooting your lower body unless there is a family shot with a small sibling. As a general rule don't wear any stripes or patterns in the photos. They can play tricks with the camera and distract from the baby in the photos. Also, you will be in a good amount of these photos and your hands and fingernails will be shot up close too. You don't need to go out and get a manicure, but do be aware of polish and dirt on your hands before the shoot. How should mum and dad dress ?
Baby Session
Detailed information about preparation for a baby session is included in the questionnaire which you can download from the client resources section of our website. On the day of the session, make sure the baby doesn't have any tight socks or clothes on. This is to avoid imprints on the skin in the photos. How should I prepare for a baby session ?
Dress casual and comfortable, but keep in mind that you don't want to wear clothes that contrast too much with the baby's clothes. So if your baby is wearing light colors you should do the same; the same goes with dark colors or pastels too. Your choice of slacks, skirts or jeans isn't as important, as we're not shooting your lower body unless there is a family shot with a small sibling. As a general rule don't wear any stripes or patterns in the photos. They can play tricks with the camera and distract from the baby in the photos. Also, you will be in a good amount of these photos and your hands and fingernails will be shot up close too. You don't need to go out and get a manicure, but do be aware of polish and dirt on your hands before the shoot. How should mum and dad dress ?
Kids Session
A detailed preparation guide is included in the questionnaire which you can download from the client resources section of our website. Should you have any queries not covered in the preparation guide, feel free to contact us either via email or phone prior to the session to discuss any aspects of the session. How should I prepare for a kids session ?
Kids Session
A detailed preparation guide is included in the questionnaire which you can download from the client resources section of our website. Should you have any queries not covered in the preparation guide, feel free to contact us either via email or phone prior to the session to discuss any aspects of the session. How should I prepare for a kids session ?
Family Session
A detailed preparation guide is included in the questionnaire which you can download from the client resources section of our website. Should you have any queries not covered in the preparation guide, feel free to contact us either via email or phone prior to the session to discuss any aspects of the session. How should I prepare for a family session ?
Family Session
A detailed preparation guide is included in the questionnaire which you can download from the client resources section of our website. Should you have any queries not covered in the preparation guide, feel free to contact us either via email or phone prior to the session to discuss any aspects of the session. How should I prepare for a family session ?
Branding/Headshot Session
A detailed preparation guide is included in the questionnaire which you can download from the client resources section of our website. In this guide, we cover different expression techniques to assist you to practise them at home prior to the day. Having a good understanding of expression techniques will allow you to look your best on the day. Should you have any queries not covered in the preparation guide, feel free to contact us either via email or phone prior to the session to discuss any aspects of the session. How should I prepare for a branding portrait / headshot session ?
Branding/Headshot Session
A detailed preparation guide is included in the questionnaire which you can download from the client resources section of our website. In this guide, we cover different expression techniques to assist you to practise them at home prior to the day. Having a good understanding of expression techniques will allow you to look your best on the day. Should you have any queries not covered in the preparation guide, feel free to contact us either via email or phone prior to the session to discuss any aspects of the session. How should I prepare for a branding portrait / headshot session ?
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